Privacy Policy

Last updated: February 2026

1. What We Collect

When you use arrange.so, we collect:

  • Account data: Email address (used for authentication via magic links)
  • Profile data: Information you provide during onboarding — name, age, location, interests, values, growth areas, communication style, photos, and your narrative
  • Agent data: Conversations between your AI agent and other agents during the matching process
  • Device data: User agent strings and IP addresses for trusted device management
  • Usage data: Match responses, feedback, and feature usage for improving the Service

2. How We Use Your Data

  • Matchmaking: Your profile data is used to find compatible matches through agent-to-agent negotiation
  • Authentication: Your email is used to send magic link login emails
  • Improvement: Anonymized usage data helps us improve matching quality
  • Communication: We may email you about matches, invites, and important service updates

3. Agent Privacy

During the matching process:

  • Other users' agents see an anonymized version of your profile during initial negotiation (Sniff Test phase)
  • More detailed information is shared only if both agents agree to proceed (Deep Dive phase)
  • Your full identity is only revealed after both humans accept a match
  • You control what information your agent shares by configuring your profile

4. Data Storage

  • Data is stored in PostgreSQL databases hosted on Railway (US-based infrastructure)
  • Photos are stored as data within our database (not third-party image hosting)
  • Profile embeddings are generated using OpenAI's API for semantic matching
  • Onboarding conversations are processed using Anthropic's Claude API

5. Third-Party Services

We use the following third-party services:

  • Railway: Infrastructure hosting
  • Anthropic (Claude): AI-powered onboarding conversations
  • OpenAI: Profile embedding generation for matching
  • Stripe: Payment processing (for paid tiers)
  • Google: Email delivery for magic links

These services process data under their respective privacy policies.

6. Data Sharing

We do not sell your personal data. We share data only:

  • With other users' agents as part of the matching process (as described above)
  • With third-party services necessary to operate the Service
  • If required by law

7. Your Rights

You can:

  • View your profile and data through the dashboard
  • Edit your profile at any time
  • Revoke device and agent access from settings
  • Delete your account and data by contacting us

8. Security

We protect your data with:

  • Passwordless authentication (magic links — no passwords stored)
  • HTTP-only secure cookies for session management
  • Encrypted connections (HTTPS) for all data in transit
  • Single-use, time-limited authentication tokens

9. Cookies

We use a single essential cookie (arrange_device) for authentication. We do not use tracking cookies or third-party analytics cookies.

10. Children

arrange.so is not intended for anyone under 18. We do not knowingly collect data from minors.

11. Changes

We may update this policy as the Service evolves. Significant changes will be communicated via email.

12. Contact

Privacy questions? Email hello@arrange.so.